Purchases
Refund Policy
CloseMyCar CA is a product operated by KAYO GROUP INC, a Texas corporation.
CloseMyCar CA is a live digital product. This policy explains how to request review of a purchase or access problem and does not limit rights that cannot be waived under applicable law.
1. Seller and price
KAYO GROUP INC sells CloseMyCar CA. The price is $14.99 USD as a one-time charge for one workspace. There is no subscription. The charge is not a DMV fee or payment for a government or registration service.
2. Digital delivery
A successful payment purchases one CloseMyCar CA workspace for one standard California private sale. Access is delivered only after KAYO's server verifies the Stripe payment and provides a valid access session or access link. The workspace includes a guided checklist, official source links, a local handoff record, and PDF and JSON exports.
3. When to contact us
Contact KAYO promptly if you were charged more than once, completed payment but did not receive usable access, believe a charge was unauthorized, or encounter a technical problem that prevents reasonable use of the purchased workspace. Refund requests are reviewed individually under this policy and applicable law.
4. Access and technical issues
If payment is verified but access is not delivered, KAYO may first restore or replace access. If access cannot be provided within a reasonable time, KAYO may approve a refund. If a verified defect materially prevents use and cannot be corrected, KAYO will review the request for an appropriate remedy, including a refund where required.
5. Approved-refund timing
KAYO's target time to initiate an approved refund is Development refund timing required. Stripe and the customer's financial institution may need additional time to post the credit. KAYO does not promise an automatic refund mechanism unless one is actually implemented.
6. After access is delivered
Because CloseMyCar CA is a digital product delivered immediately after verified payment, a change of mind does not automatically guarantee a refund after usable access is delivered. KAYO will still review the circumstances, including duplicate charges, unauthorized purchases, material defects, material misdescription and any right provided by applicable law.
7. How to request a refund
- Email support@closemycar.com from the purchase email address.
- Use the subject “CloseMyCar CA refund request.”
- Include the Stripe receipt or transaction reference and a short description of the issue.
- Do not send vehicle documents, VINs, title numbers or full payment-card information.
8. Payment disputes
Please contact KAYO first so the request can be reviewed promptly. This does not limit rights available through your card issuer or applicable law. Fraudulent, duplicate or unauthorized charges will be investigated with Stripe.
9. Local files
A refund does not automatically delete PDF or JSON files already downloaded or transaction information stored locally in the browser. Use the in-app delete action and remove downloaded files from the device if they are no longer needed.
10. Contact
KAYO GROUP INC
Development legal address required
Support: Development support email required